Example question 1 (Morrisons)
It is a busy Sunday morning in store. A regular customer approaches you and tells you that they had wanted to purchase some Beef Wellington from the Butchery counter. The Butchery manager is on holiday and the customer has been told that no-one else is qualified to prepare this.
What do you do?
Place in RANK ORDER the options below, with 1 being what you are most likely to do, and 5 being what you are least likely to do.
A. Ask the customer to speak to the store manager for advice as they will be best placed to deal with the query.
Example question 2 (Jaguar Land Rover)
You work in an audit team preparing the final report for a client. You are concerned that the standard of work from one of your fellow graduates is dropping. You have just noticed that he has made a mistake in a key calculation, but that this work has not yet been reviewed by the team manager. How effective do you think it is for you to inform the team manager of the mistake at this point?
Example Question 3
You work in the Accommodation Office at the University and your manager is out of the office, you are not sure for how long. A message has come through from a student who has been evicted from their accommodation and has nowhere to stay.